Two Decades - Evaluated Experiences and Lessons Learned
August 2009
Improve Your Business
Find out amazing ways to maneuver your company into the spotlight with these great articles.
Time to Value
What Value Means to Your Clients
To see how these concepts played out in our project for this client, please visit Developing and Unifying Applications to Support a Call Center.
Hope and Fear
May 2009
Rafting When the Water is Low
How to keep your business thriving through a difficult economy
Great People + Manual Process + Questionable Technology = Poor Results
Aligning People, Process, and Technology
To see how these concepts played out in our project for this client, please visit Improving Data Integrity and Management Analysis by Integrating Systems.
Finding Another Source of Capital
February 2009
It Only Looks Easy
October 2008
To see how these concepts played out in our project for this client, please visit Marking the Trail for Process and Technology Improvements.
Putting the Customer First
July 2008
To see how these concepts played out in our project for this client, please visit Improving Customer Satisfaction with Electronic Billing Statements.
"The Value of the Unanswered Question" - A Fable
Turn raw data into valuable information for your business.
K.I.S.S.
March 2008
To see how these concepts played out in our project for this client, please visit Developing a Fast and Simple Call Logging and Tracking System.
Build vs. Buy vs. Both
October 2007
To see how these concepts played out in our project for this client, please visit Designing and Managing Business System Customizations.
"You Want it WHEN?!"
September 2007
Brain Food: Our 2007 Summer Book Review
2007 Summer Book Reviews
Stopgap
July 2007
To see how these concepts played out in our project for this client, please visit Streamlining a Sales Order Entry Process.
"qual-i-ty"
Identify whether your business is providing quality services.
Reading the Tea Leaves
Top Technology Initiatives Explained
Helping a Business Owner Work on the Business
March 2007
To see how these concepts played out in our project for this client, please visit Improve Productivity by Reducing Time on Administrative Tasks.
focus + distance = clarity
February 2007
Stories: 2nd Annual Summer Book Review
Our 2006 Summer Book Reviews
Turning "Tech Speak" to "Business Use"
July 2006
To see how these concepts played out in our project for this client, please visit Using Web Services to Deliver Information to Mobile Devices.
Business Analytics Gets Down to Business
April 2006
To see how these concepts played out in our project for this client, please visit Integrating Multiple Data Sources to Analyze and Reduce Inventory Levels.
Call Us When...
March 2006
Insanity...
December 2005
How to Prevent Your Business from Getting Hacked
November 2005
To see how these concepts played out in our project for this client, please visit Assessing the Systems Environment to Identify Business Risks.
To the Limit...
How Albert Einstein's "thought experiments" can help you with clients.
Sometimes Simpler is Better
August 2005
To see how these concepts played out in our project for this client, please visit Using the BlackBerry Platform to Improve Tenant Service.
Book Reviews for Summer 2005 – 1st Annual Summer Book Review
Some Suggested Books for Summer Reading ...
Show Me an Empty Chair
June 2005
Wireless Addiction: A Business Fable
Why Blackberry's were groundbreaking
When You Have a Hammer In Your Hand
Learn why email is a technological tool you need in your toolbelt.
Get Moving, Get Better
What do we truly mean by "best"? How can we define and measure it?
How to Cut Costs and Improve Quality
Is there a way to cut costs and reduce cycle time? Find out.
Competing on Time
October 2000
Does Your Work Flow?
April 2000
"Adding Value" Means "Improving Information"
Quarterly Update – 1999 3 & 4
Does Your Email Have ROI?
Quarterly Update – 1999 Qtr 1
And Now, A Word From Our Sponsors...
Does a CPA firm have sponsors? The answer may surprise you.
Quarterly Update – 1998 Qtr 3&4
Managing Knowledge
Quarterly Update – 1998 Qtr 2
Apples and Oranges - Let's Compare
Quarterly Update – March 1997
Communicating, Collaborating, Coordinating
Quarterly Update – 1996 Qtr 1&2
Avoiding Obsolescence
Quarterly Update – 1995 Qtr 2
Value: A Function of Cost and Quality
Quarterly Update — December 1994
Small Firm, Big Service
Quarterly Update – September 1994
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