Case Studies

Case Studies

Read about some of the projects Todd Herman Associates has worked on over the years. There may be a solution that you need in one of these success stories.

Information Systems Case Studies


Stop Flying By The Seat Of Your Pants

Early planes had few navigation aids, so pilots had to use their best judgement to fly successfully - thus, the orgin of the term "fly by the seat of your pants." What is today's business equivalent of flying without navigation aids? What aids might enable you to fly your business better?

Why CUF Is Better Than FUD

Why you should avoid competing on 'Fear, Uncertainty, and Doubt' and focus instead on CUF.

Fish Don't Know They're In Water

Read about the unexpected benefits that this client found after implementing the cloud-based solution, Office 365.

Activity versus Achievement

Activity is not the same thing as achievement. Do you understand the difference?

Ending the Spreadsheet

Spreadsheets are wonderful tools ... except when they're not.

The Wall of Knowledge

Could your business use our "wall of knowledge"? Find out what it is and how it could make you have more clarity in making business decisions.

Simplicity on the Screen, Complexity Behind the Scenes

In today's world, we don't need more complexity — we need more simplicity.

The Goldilocks Strategy

Too hot! Too cold! Just right! How one client used the Goldilocks Strategy for choosing their approach.

Avoiding Mego

MEGO (My Eyes Glaze Over)...we've all experienced it. See how Todd gives you just enough "behind the scenes" technical details to tell the story while avoiding MEGO.

What Were they Buying?

Think project management is easy? Discover how outsourcing project management can be a cost-effective way of buying quick, high-quality results for your business projects.

They Wanted BlackBerrys...And Then What?

What happens when the right technology is implemented?

Time to Value

Specific business process and technology improvements can make your business more efficient. Read about how a client made this happen and saw results fast in this month's case study.

Great People + Manual Process + Questionable Technology = Poor Results

How an integration project provides high value-added management analysis, helping stakeholders make better business decisions.

Putting the Customer First

How our business review of a key process made it easier for customers to pay our client.


How one client decided to quickly solve their call logging and tracking problem with a low-cost custom application.

Build vs. Buy vs. Both

Have you ever had a project veer off in a different direction that yielded remarkably better results? See how a client took advantage of this and how you could too.


Need expediency in your business? Read our case study about how to streamline a sales order entry process.

Turning "Tech Speak" to Business Use"

Need a system, but don't want the "tech speak" that goes along with it? Todd Herman Associates shares how we bridge the gap between business and technology.

Process Improvement Case Studies

Combining Force and Finesse: Case Study - Applying Technology to Reduce Unbilled Charges

Sometimes, brute force gets a job done. Sometimes, a little finesse is all it takes. Other times, you need to combine the two to accomplish your goal!

Category:Improve Business Solve Problems

Investing vs Spending

What's the difference between "investing" and "spending"? From the perspective of current cash outlays, nothing is different —yet, taking the long view, there's a great deal of difference.

Improving Pharmacists' Producivity by 400%

How we helped this client improve the productivity of their pharmacists by embedding improved processes into a custom-developed application for routine tasks.

It Only Looks Easy

How we helped this client jump-start the development of a new application by clarifying their executives' vision and planning implementation steps.

Helping a Business Owner Work on the Business

Getting your business operations under control can lead to greater business growth and profitability.


Business Intelligence Case Studies


Making Reports Useful: A Case Study

Read how a CIO found a profitable innovation idea in the way the business delivers lab reports


Executive Dashboard

Business intelligence systems offer you a plethora of analytical data about your company's operations, but getting to the most useful metrics can be daunting. This month's case study illustrates how easily comprehensive performance data can be accessed and presented in a concise, visual format.

Business Analytics Gets Down to Business

Find out how you can prevent inventory from increasing at a higher rate than revenue.

Want to read more? Visit our Case Study Archives page for more great case studies.

Popular Case Studies

Applying Technology to Reduce Unbilled Charges

Accession Inventory graphSometimes, brute force gets a job done. Sometimes, a little finesse is all it takes. Other times, you need to combine the two to accomplish your goal!

Investing vs Spending

AvaCare-screen-shot-v4What's the difference "investing" and "spending"? From the perspective of current cash outlays, nothing is different - yet, taking the long view, there's a great deal of difference.

Deliver Major Cost Savings by Using Technology and Improving Process

Read how this fast growing company partnered with Todd Herman Associates, and found short-term and long-term cost savings through technology and process.

Making Reports Useful: A Case Study

Read how a CIO found a profitable innovation idea in the way the business delivers lab reports.

Activity Versus Achievement

Establish Accountability and Evalutate Results

The Wall of Knowledge

Clarifying Business Needs

Ending the Spreadsheet

Managing Job Costs and Timelines

Tip of the Iceberg

Delivering Meaningful Information to Executives

"Culture" is a Verb

Redefining "The Hottest Topic in Business Today"

Category:Leadership Relationships

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Business Book Reviews

Need more resources for growing your business? Get great business book suggestions from Todd.

Leadership Lessons to Take to the Pool

Image It Doesnt Have to be Crazy at Work(June 2019) Do you believe books on leadership have to be heavy, in both tone and weight? If so, these three books should convince you otherwise.


Good Things Come in Small Packages

Putting Your Employees First(June 2018) You've likely heard the phrase "Good things come in small packages." You might also wonder "How does that apply to books?"


A Picture Is Worth a Thousand Words - 2017 Summer Book Reviews

thebackofthenap (June 2017) Is a picture truly worth a thousand words? Todd's annual summer book reviews cover four books that have helped either hone thinking skills by using doodles and simple drawings, or spark ideas for improving doodles or other visuals.


Nothing Changes Until Somebody Feels Something

Whoever Tells The Best Story Wins(June 2016) Hugh MacLeod of Gapingvoid Art gave Todd inspiration for this summer's book reviews when he said "Attach emotion to logic and anything is possible" — A common thread in the four books Todd reviews.


Free Range Staff — 2015 Summer Book Reviews

Leadership and the One Minute Manager book cover(June 2015) Todd describes his idea of how to develop "Free Range Staff" — Employees who can take an idea, develop and run with it with little or no supervision — as he reviews four books he uses to teach and develop his staff.

Interested in reading past case studies? Visit the Case Study Archive.

Todd Herman Associates


620 Green Valley Road
Suite 104
Greensboro, NC 27408

About Todd Herman Associates

Todd Herman Associates is a business technology consulting firm focused on non-routine technology issues such as replacing QuickBooks, getting two systems to "talk" to each other, shrinking process cycle time, and taming large volumes of data.