|Learn the purpose behind the chart and the Blackberry.
Ah-Ha! Moment – "If you are talking with employees about the details of their work on a regular basis, then talking about small problems – whatever they may be – should be something you do as a matter of course. ... Zeroing in on small problems is about constant improvement. In the course of regular guidance and direction, addressing one small problem after another is what ongoing continuous improvement actually looks like. ... 'Revise and adjust. Practice and fine-tune.' That is the mantra of continuous improvement."
– Bruce Tulgan, It's Okay to Be the Boss, pages 127 and 128.