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| Learn the purpose behind the chart and the Blackberry. |
Ah-Ha! Moment – "You hate confrontations with employees. ... When it comes to small performance issues, you don't come down like a ton of bricks; instead, you hint at a problem, making suggestions that will indirectly improve the situation – you hope. ... If small problems are dealt with at all, they are dealt with lightly and in passing, which means these problems are likely to recur."
– Bruce Tulgan, It's Okay to Be the Boss, pages 124 and 125.
