You're wondering why one department is taking longer to complete a task that you believe it should take. While you'd like to implement a new system to help these employees perform better, the capital budget for that is at least two years away. You've had various person look for ways to reduce the time a task takes to complete – and these all involve a new system.
We can help you – we can quickly assess how your people, process, and technology interact to handle the task in question, then bring our diverse experience and our outside perspective to bear in identifying process improvements.
Know the Signs
"It takes too long to prepare and send a quote to a potential customer."
"We need to move work more quickly through the office."
"Our current process has evolved over the years, and the people who developed the process are no longer with the company."
"I really need to make it easier for my customer-facing employees to do their jobs."
Benefits of Business Process Improvement Projects
Reduces Wasted Time – Reduce time required to do routine processes.
Reduces Handoffs – Reduce handoffs required to do routine processes.
Improves Quality – Improves quality by requiring accurate information at every step.
Saves Money – Is cheaper because of reduced errors and associated rework.
Business Process Improvement Case Study
Even in the best-run companies, opportunities for process improvement likely exist. If multiple locations are supposed to be performing the same process the same way, it's a sure bet differences abound!
Editorial: You've heard the old saw, "Better, Cheaper, or Faster – Pick two" – implying you cannot simultaneously (1) reduce process cycle time, (2) improve process quality, and (3) lower process cost. Todd argues you CAN get ALL three at the SAME time!
Editorial: All too frequently, processes have "evolved" over time, to meet the preferences of the persons doing or supervising the work, or to accommodate the then-current technology. The alternative? "Designed processes"!