|Learn the purpose behind the chart and the Blackberry.
Ah-Ha! Moment – "One of themost difficult performance issues with which managers commonly struggle is conflicts between and among team members. ... You can make these conflicts a whole lot less likely to emerge by being the kind of boss who keeps every employee focused on getting work done. ... When conflicts do happen, if you are all over the details, you will know what's in character and out of character for each person, what rings true and what doesn't. You will be in a better position to evaluate and make appropriate decisions."
– Bruce Tulgan, It's Okay to Be the Boss, page 131.