"If we could pull data from these three separate systems and concisely present information to our call representatives, they would be much more efficient." That statement perfectly describes Cross-System Information Consolidation – developing an application to consolidate information from multiple systems.
Know the Signs
"It takes too long to pull together a customer composite for our account representatives."
"Our account representatives must access multiple systems to compile questions before making a call."
"Once our questions are answered, the account representatives have to go into multiple systems to fix the problems."
Benefits of a System Consolidation Project
Faster Resolutions – Account representatives enter the correction on one screen, and the system propagates this to multiple systems.
Save Time – Account representatives can view all pertinent information on a single screen.
Stronger Customer Relationship – Account representatives spend more time resolving customer issues, and resolve these more quickly.
System Consolidation Case Study
Editorial: Specific business process and technology improvements can make your business and more efficient. Read about how a client made this happen and saw results fast in this month's case study.
Do you need your call center to run more efficiently? Todd Herman Associates has proven unifying applications can make this happen.