"If we could pull data from these three separate systems and concisely present information to our call representatives, they would be much more efficient." That statement perfectly describes Cross-System Information Consolidation – developing an application to consolidate information from multiple systems.
Know the Signs
"It takes too long to pull together a customer composite for our account representatives."
"Our account representatives must access multiple systems to compile questions before making a call."
"Once our questions are answered, the account representatives have to go into multiple systems to fix the problems."
Benefits of a System Consolidation Project
Faster Resolutions – Account representatives enter the correction on one screen, and the system propagates this to multiple systems.
Save Time – Account representatives can view all pertinent information on a single screen.
Stronger Customer Relationship – Account representatives spend more time resolving customer issues, and resolve these more quickly.
System Consolidation Case Study
Time to Value
Editorial: Specific business process and technology improvements can make your business and more efficient. Read about how a client made this happen and saw results fast in this month's case study.
Developing and Unifying Applications to Support a Call Center
Do you need your call center to run more efficiently? Todd Herman Associates has proven unifying applications can make this happen.