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| Learn the purpose behind the chart and the Blackberry. |
Ah-Ha! Moment – Perhaps I'm a slow learner. You'd think after nearly 22 years of projects centered on process improvement and technology usage, I would have learned a key lesson.
We have been working on a new service line for nearly a year – I thought we could complete it in six months. The only way to perform this service line profitably requires building a specialized data warehouse, coding some pretty nifty processing routines, developing a custom user interface to allow interpretation and review of results, and wrapping repeatable process around all this incredible technology to yield results for the client.
We have done all this, and the first two projects of this new service line are nearly complete.
The lesson learned? Going from "idea" to "invention" always takes longer than you think, especially when the idea is novel and complex, and the invention ... has never been produced before.
