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| Learn the purpose behind the chart and the Blackberry. |
Ah-Ha! Moment – In February, we were slammed! All of my staff were extremely busy, and yet some of our essential work was still not getting done. Thus, I had to go consciously "out of balance" to do extensive hands-on client service and to perform time-critical "research and development" work for an emerging service line.
The results? Critical client needs were met, and the emerging service line continued its strong progress unabated. And it was good validation for me that I've still got the technical chops to do what my talented consultants can do!
