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| Learn the purpose behind the chart and the Blackberry. |
Ah-Ha! Moment – Much of our time in May was spent gearing up for a large client project, involving many esoteric concepts and requiring some complex application development. Several of our consultants were engaged in what I call "geek wars" – healthy, yet vigorous, intellectual debates on how to tame this real tiger of a project. When these debates occur, both "head" and "heart" are involved, because my folks passionately present their ideas.
Sometimes, however, pride gets the better of folks, and then it's up to me to re-center everyone's efforts. Because I was not involved in these debates, I brought a dispassionate point of view to the "head" ideas, and a passionate "heart" aspect to the big picture goal of "let's serve this client well." After hearing the various viewpoints, I was able to suggest an idea no one had previously considered, getting everyone to re-think their approach to the problem. The outcome? A new approach, which everyone agreed would work much better, and could be built into the required application. After the direction was set, ideas and tasks quickly fell into place, and everyone once again functioned as a well-aligned team of high-performing professionals.
This month's "Adding Value To The People" challenge? Helping my team re-center their "hearts" and "heads" on what was truly important – devising technology and processes to help our client get better business results.
