Three Cubed (27th Anniversary)
Continuing the August tradition of taking a quick look back over the past twelve months, here are some key lessons I've learned myself or shared with others:
- Maintain High Standards — Whether it's my staff or others, on client or internal projects, I want to see good work — and I've curbed my perfectionist tendencies by accepting "Good Enough."
- Keep Clients Happy— THA strives to practice "No Guessing, No Surprises, Tell the Truth." Know what your client (external or internal) wants, manage expectations, and 'fess up when mistakes happen.
- People Amaze Me! — Hiring is chancy — mistakes happen, yet diamonds in the rough can turn up ... and require nurturing. And sometimes, someone is SO in synch with me, it's scary!
- Make Mistakes Once — When a mistake happens, accept the consequences and learn your lesson — then implement ways to minimize its recurrence. If it happens again? You've only yourself to blame!
- Define Your SOPs — Once employees know their clearly defined goals and expectations ---- such as client hours each week ---- and realize they'll be held accountable, they will meet them more consistently.
- Model Desired Behaviors — If I want my staff to practice "Who Will Do What By When," then I must, too, including the "By When." (Yes, I always want everything NOW!)
- "Most Important Now" — Faced with multiple tasks, making a comprehensive list and finding the MIN task improves time usage ---- specially in a small company where ALL people wear multiple hats.
- Take Field Trips! —Some recent firm meetings ended with playing an "Escape Room" or touring "The Forge" ---- and the staff LOVED these outings! Adults need to nurture their "Inner Child."
- Always Be Thankful — Twenty-seven years of ups-and-downs, and changes large and small. Still, it's provided me a good life, interesting work, amazing clients ---- and lots of fun along the way!