Improve Business
picture of Todd Herman

Three Cubed (27th Anniversary)

Todd Herman Associates is Celebrating Our 27th Anniversary!  What Lessons Have We Learned Along the Way?
August 1, 2016 marked the 27th anniversary of Todd Herman Associates! As a numbers person by education (double majors in Accountancy and Mathematics) and career (Auditing, then Business Technology Consulting), my mind quickly found something interesting about 27 — it's 3x3x3, or three cubed. Hence, the title of this e-newsletter.

Continuing the August tradition of taking a quick look back over the past twelve months, here are some key lessons I've learned myself or shared with others:
  1. Maintain High Standards — Whether it's my staff or others, on client or internal projects, I want to see good work — and I've curbed my perfectionist tendencies by accepting "Good Enough."
  2. Keep Clients Happy— THA strives to practice "No Guessing, No Surprises, Tell the Truth." Know what your client (external or internal) wants, manage expectations, and 'fess up when mistakes happen.
  3. People Amaze Me! — Hiring is chancy — mistakes happen, yet diamonds in the rough can turn up ... and require nurturing. And sometimes, someone is SO in synch with me, it's scary!
  4. Make Mistakes Once — When a mistake happens, accept the consequences and learn your lesson — then implement ways to minimize its recurrence. If it happens again? You've only yourself to blame!
  5. Define Your SOPs — Once employees know their clearly defined goals and expectations ---- such as client hours each week ---- and realize they'll be held accountable, they will meet them more consistently.
  6. Model Desired Behaviors — If I want my staff to practice "Who Will Do What By When," then I must, too, including the "By When." (Yes, I always want everything NOW!)
  7. "Most Important Now" — Faced with multiple tasks, making a comprehensive list and finding the MIN task improves time usage ---- specially in a small company where ALL people wear multiple hats.
  8. Take Field Trips! —Some recent firm meetings ended with playing an "Escape Room" or touring "The Forge" ---- and the staff LOVED these outings! Adults need to nurture their "Inner Child."
  9. Always Be Thankful — Twenty-seven years of ups-and-downs, and changes large and small. Still, it's provided me a good life, interesting work, amazing clients ---- and lots of fun along the way!
What future THA anniversaries might have an interesting numeric relation? Stick around and find out.

Todd L. Herman

"Culture" is a Verb

Redefining "The Hottest Topic in Business Today"

Category:Leadership Relationships

Start transforming your business and yourself by signing up here:


Business Book Reviews

Need more resources for growing your business? Get great business book suggestions from Todd.

Leadership Lessons to Take to the Pool

Image It Doesnt Have to be Crazy at Work(June 2019) Do you believe books on leadership have to be heavy, in both tone and weight? If so, these three books should convince you otherwise.


Good Things Come in Small Packages

Putting Your Employees First(June 2018) You've likely heard the phrase "Good things come in small packages." You might also wonder "How does that apply to books?"


A Picture Is Worth a Thousand Words - 2017 Summer Book Reviews

thebackofthenap (June 2017) Is a picture truly worth a thousand words? Todd's annual summer book reviews cover four books that have helped either hone thinking skills by using doodles and simple drawings, or spark ideas for improving doodles or other visuals.


Nothing Changes Until Somebody Feels Something

Whoever Tells The Best Story Wins(June 2016) Hugh MacLeod of Gapingvoid Art gave Todd inspiration for this summer's book reviews when he said "Attach emotion to logic and anything is possible" — A common thread in the four books Todd reviews.


Free Range Staff — 2015 Summer Book Reviews

Leadership and the One Minute Manager book cover(June 2015) Todd describes his idea of how to develop "Free Range Staff" — Employees who can take an idea, develop and run with it with little or no supervision — as he reviews four books he uses to teach and develop his staff.

New Skills Required - Life After a System Integration Project

You’ve made the decision – you’ve undertaken a system integration project to more tightly align People, Process, and Technology. What's your best bet to capitalize on a successful implementation?

Category: Improve Business

3Ways to Grow Your Bottom Line

Can three different clients, with three different needs, have the same overall goal? Absolutely!

Category: Improve Business

Breaking Up With Your Software!

Make Your Life Easier! Say "Good-bye" to Your Over-Dependence on Spreadsheets!

Category: Improve Business Think Differently

Combining Force and Finesse: Case Study - Applying Technology to Reduce Unbilled Charges

Sometimes, brute force gets a job done. Sometimes, a little finesse is all it takes. Other times, you need to combine the two to accomplish your goal! Take a look at this Case Study

Category: Improve Business Solve Problems


Todd Herman Associates


620 Green Valley Road
Suite 104
Greensboro, NC 27408

About Todd Herman Associates

Todd Herman Associates is a business technology consulting firm focused on non-routine technology issues such as replacing QuickBooks, getting two systems to "talk" to each other, shrinking process cycle time, and taming large volumes of data.