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Business Resource Center › Quarterly Reports

View short summaries of specific types of business projects we have completed in our quarterly report newsletters. We don't divulge corporate identities, but you might see a project similar to one that could help your business. Each quarterly report includes business insights, food for thought, and examples of our recent projects. Subscribe to our monthly business newsletter to receive these quarterly updates, as well as case studies and open topic newsletters.

February 2010
Buy One, Get Two Free: A Business Fable
"If we could automate some of our work, my staff's efforts would certainly be reduced," thought Jenna... And then what?
November 2009
In The Foxhole
If a client has a business-critical need, are you willing to crawl in the "Foxhole" with them?
September 2009
There Are Teachers Everywhere
Who are your teachers? What are their lessons?
May 2009
Hope and Fear
How quality, cost, and cycle time can be affected by the current economy.
February 2009
Finding Another Source of Capital
In today's economic climate, wouldn't it be great to find a low-cost source of recurring capital?
November 2008
What About the People?
How are people involved in aligning a business' key assets?
August 2008
Without a Doubt
What is the value of feedback? To remove doubt about performance.
May 2008
Framing Your Thinking
Do you have a framework for thinking that helps produce ideas, insights, and improves your intuition?
February 2008
The ROI of Doing Nothing
Getting more ROI — find out which processes and technologies have the highest return.
November 2007
The Discipline of Alignment
Achieving alignment in your business strategy by using technology to align your people, processes, and technology — together.
August 2007
No Guessing. No Surprises. Tell the Truth.
"Despite the scarcity of truth in the workplace, the supply still exceeds the demand."
May 2007
"qual·i·ty"
qual·i·ty \'kwol-i-tē\ n. 1. A high level of service that meets or exceeds a client's expectations.
February 2007
focus + distance = clarity
It's amazing how many issues can be quickly addressed once the power of clear, concentrated thinking is engaged."
November 2006
Taking Stock
How you can use this year's experiences to make a better 2007 for your business.
August 2006
Bridging "creativity" and "experience": Insights at 17 Years
Insights that helped Todd act with a renewed sense of purpose and that can help you in your business.
May 2006
From"force" to "finesse"
Interesting findings from IBM's "2005 Global CFO Study"
March 2006
Call Us When...
Examples of how specific challenges prompted our clients to call us for help.
December 2005
Insanity...
The sounds of process inertia.
September 2005
To The Limit...
Explorations in taking your business "to the limit" through thought experiments.
June 2005
"Show me an empty chair..."
"Show me a well-defined process, and I'll show you an efficient and effective business." — The first e-mail edition of Todd's newsletters.
June 2001
How to Cut Costs and Improve Quality
How workflow automation results in quality improvements and cost reductions.
August 1999
Tuesday, August 1, 1989, 4:00 am
Todd looks back to the day he started his own business.

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Improving processes and using technology to help people deliver more results. That's what we do.

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Business Case Studies

Developing and Unifying Applications to Support a Call Center

Marking the Trail for Process and Technology Improvements

Read more case studies »