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Below is a selection of newsletters from Todd Herman Associates. Included are case studies showing examples of how businesses have improved their systems and processes, quarterly reports that illustrate the type of work we have done and plan to do, and open topics with general analysis of topics relating to running a business effectively.
Click here to subscribe to our monthly business newsletter.
- February 2010
- Buy One, Get Two Free: A Business Fable
"If we could automate some of our work, my staff's efforts would certainly be reduced," thought Jenna... And then what?
- January 2010
- Intentional Reality — Part 6: Personal Accountability Over 20 Years
How do formal accountability relationships benefit both the individual AND the company?
- December 2009
- The Gift
Examine the choices you make for investing your own time, talent and treasure — to make a difference.
- November 2009
- In The Foxhole
If a client has a business-critical need, are you willing to crawl in the "Foxhole" with them?
- October 2009
- They Wanted BlackBerrys...And Then What? — A Case Study: Overhauling Job Quoting with Process Standardization and New Technology
What happens when the right technology is implemented?
- September 2009
- There Are Teachers Everywhere
Who are your teachers? What are their lessons?
- August 2009
- Two Decades — Evaluated Experiences, and Lessons Learned
Todd's Top 10 lessons learned through 20 years of running a management consulting practice.
- July 2009
- Time to Value — A Case Study: Developing and Unifying Applications to Support a Call Center
How this client quickly converted receivables into cash.
- June 2009
- What You Can Control Is...
Our 5th Annual Summer Book Review — Business books by Alan M. Webber, Gordon MacKenzie, M.J. Ryan, and Marshall C. Cook
- May 2009
- Hope and Fear
How quality, cost, and cycle time can be affected by the current economy.
- April 2009
- Rafting When the Water is Low
Navigating a smooth ride in a tough environment takes strategic thinking.
Published in The Business Journal September 11, 2009
- March 2009
- Great People + Manual Process + Questionable Technology = Poor Results — A Case Study: Improving Data Integrity and Management Analysis by Integrating Systems
How an integration project provides high value-added management analysis, helping stakeholders make better business decisions.
- February 2009
- Finding Another Source of Capital
In today's economic climate, wouldn't it be great to find a low-cost source of recurring capital?
Published in The Business Journal April 17, 2009
- January 2009
- Sorting — Experiences and Accountability in 2008
What is the true value of evaluating an experience?
- December 2008
- A Really Big Idea
End Homelessness in Guilford County? Yes, we can.
- November 2008
- What About the People?
How are people involved in aligning a business' key assets?
- October 2008
- It Only Looks Easy — A Case Study: Marking the Trail for Process and Technology Improvements
How we helped this client jump-start the development of a new application by clarifying their executives' vision and planning implementation steps.
- September 2008
- The Lever
How a leader's leverage amplifies strengths — and magnifies weaknesses.
- August 2008
- Without a Doubt
What is the value of feedback? To remove doubt about performance.
- July 2008
- Putting the Customer First — A Case Study: Improving Customer Satisfaction with Electronic Billing Statements
How our business review of a key process made it easier for customers to pay our client.
- June 2008
- I Wish I Had These Books 25 Years Ago — Annual Book Review Issue
Our 4th Annual Summer Book Review — Books to manage, lead, and inspire by Marcus Buckingham, Richard S. Gallagher, Marty Neumeier, Bob Burg and John David Mann, and Juris Rubenis and Maris Subacs.
- May 2008
- Framing Your Thinking
Do you have a framework for thinking that helps produce ideas, insights, and improves your intuition?
- April 2008
- "The Value of the Unanswered Question" — A Fable
A business fable about a Controller who wants to make a difference.
- March 2008
- K.I.S.S. — A Case Study: Developing a Fast and Simple Call Logging and Tracking System
How one client decided to quickly solve their call logging and tracking problem with a low-cost custom application.
- February 2008
- The ROI of Doing Nothing
Getting more ROI — find out which processes and technologies have the highest return.
- January 2008
- Intentional Reality: Part 4 — Personal Accountability in 2007
Looking back at 2007 and plans for 2008.
- December 2007
- The Other 46 Weeks
Sufficiency thinking in the Other 46 weeks of the year.
- November 2007
- The Discipline of Alignment
Achieving alignment in your business strategy by using technology to align your people, processes, and technology — together.
- October 2007
- Build vs. Buy vs. Both — A Case Study: Designing and Managing Business System Customizations
How one company chose to improve their business through business system customizations — with remarkable results!
- September 2007
- "You want it WHEN?!"
How to gain speed in your business.
- August 2007
- No Guessing. No Surprises. Tell the Truth.
"Despite the scarcity of truth in the workplace, the supply still exceeds the demand."
- July 2007
- Stopgap — A Case Study: Streamlining a Sales Order Entry Process
How a custom application allowed this client to efficiently handle an anticipated increase in sales and reduce rework by Customer Service.
- June 2007
- Brain Food: Our 2007 Summer Book Reviews
Useful books for your business and yourself by Sam Harrison, Kathryn D. Cramer and Hank Wasiak, Keith Yamashita and Sandra Spataro, Paul Arden, and James C. Hunter.
- May 2007
- "qual·i·ty"
qual·i·ty \'kwol-i-tē\ n. 1. A high level of service that meets or exceeds a client's expectations.
- April 2007
- Reading the Tea Leaves
A guide to understanding what your top business technology initiatives may be.
- March 2007
- Helping a Business Owner Work On The Business — A Case Study
How one business owner benefited from working "on the business," not just "in the business."
- February 2007
- focus + distance = clarity
It's amazing how many issues can be quickly addressed once the power of clear, concentrated thinking is engaged."
- January 2007
- Intentional Reality: Part 3 — Reflections on a Year of Personal Accountability
The benefits of becoming accountable with a "No Excuses" attitude adjustment.
- December 2006
- Raising The Ocean
Making a difference in the world by taking action.
- November 2006
- Taking Stock
How you can use this year's experiences to make a better 2007 for your business.
- October 2006
- System Erosion — Part 2: Symptoms, Causes, Recommendations, and Outcomes
Symptoms and diagnosis — is system erosion already upon you?
- September 2006
- System Erosion — Part 1: Definitions, Concepts, and Analogies
When systems should be at their best. When systems start to erode.
- August 2006
- Bridging "creativity" and "experience": Insights at 17 Years
Insights that helped Todd act with a renewed sense of purpose and that can help you in your business.
- July 2006
- Turning "tech speak" to "business use" — A Case Study: Using Web Services to Deliver Information to Mobile Devices
How SOA and web services delivered on the promise of rapid application development, providing this client with the a cost-effective way of getting information.
- June 2006
- Stories: Our 2006 Summer Book Reviews
"Stories" to help your business from books by Craig Hovey, Gary Sutton, Patrick Lencioni, Douglas Preston.
- May 2006
- From"force" to "finesse"
Interesting findings from IBM's "2005 Global CFO Study"
- April 2006
- Business Analytics Gets Down to Business — A Case Study: Integrating Multiple Data Sources to Analyze and Reduce Inventory Levels
How our technology analysis for this client resulted in changed processes that quickly yielded signficant financial results.
- March 2006
- Call Us When...
Examples of how specific challenges prompted our clients to call us for help.
- February 2006
- Intentional Reality — Part 2: What do People, Process, and Technology Have To Do with Personal Accountability?
The second part in our series on personal accountability called we call "Intentional Reality."
- January 2006
- Intentional Reality — Part 1: What is Personal Accountability?
Introducing Todd's series on personal accountability.
- December 2005
- Insanity...
The sounds of process inertia.
- November 2005
- Assessing the Systems Environment to Identify Business Risks — A Case Study
How we helped a company reduce its risk of compromising sensitive data.
- October 2005
- Pay It Forward...
What is the role of a business in responding to human need? How do you help promote paying it forward in business? What is the benefit of paying it forward?
- September 2005
- To The Limit...
Explorations in taking your business "to the limit" through thought experiments.
- August 2005
- Sometimes Simpler is Better — A Case Study: Using the BlackBerry Platform to Improve Tenant Service
How this client leveraged BlackBerry and other business system technology to make company representatives more effective "on the road."
- July 2005
- Book Reviews for Summer 2005
Summer reading that can help your business — Books by Harry Beckwith, Steve Farber, Patrick Lencioni, and Ben Bova.
- June 2005
- "Show me an empty chair..."
"Show me a well-defined process, and I'll show you an efficient and effective business." — The first e-mail edition of Todd's newsletters.
- June 2001
- How to Cut Costs and Improve Quality
How workflow automation results in quality improvements and cost reductions.
- August 1999
- Tuesday, August 1, 1989, 4:00 am
Todd looks back to the day he started his own business.
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