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Todd Herman Associates e-Update Newsletters
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2008 e-Update Newsletters

• October 2008: It Only Looks Easy — A Case Study: Marking the Trail for Process and Technology Improvements
• September 2008: The Lever
• August 2008: Without a Doubt
• July 2008: Putting the Customer First — A Case Study: Improving Customer Satisfaction with Electronic Billing Statements
• June 2008: I Wish I Had These Books 25 Years Ago — Annual Book Review Issue
• May 2008: Framing Your Thinking
• April 2008: "The Value of the Unanswered Question" — A Fable
• March 2008: K.I.S.S. - A Case Study: Developing a Fast and Simple Call Logging and Tracking System
• February 2008: The ROI of Doing Nothing
• January 2008: Intentional Reality: Part 4 – Personal Accountability in 2007

2007 e-Update Newsletters

• December 2007: The Other 46 Weeks
• November 2007: The Discipline of Alignment
• October 2007: Build vs. Buy vs. Both
  A Case Study: Designing and Managing Business System Customizations
• September 2007: “You want it WHEN?!”
• August 2007: No Guessing. No Surprises. Tell the Truth.
• July 2007: Stopgap
  A Case Study: Streamlining a Sales Order Entry Process
• June 2007: Brain Food: Our 2007 Summer Book Reviews
• May 2007: "qual·i·ty"
• April 2007: Reading the Tea Leaves
• March 2007: Helping a Business Owner Work On The Business
• February 2007: focus + distance = clarity
• January 2007: Intentional Reality: Part 3 — Reflections on a Year of Personal Accountability

2006 e-Update Newsletters

• December 2006: Raising The Ocean
• November 2006: Taking Stock
• October 2006: System Erosion — Part 2: Symptoms, Causes, Recommendations, and Outcomes
• September 2006: System Erosion — Part 1: Definitions, Concepts, and Analogies
• August 2006: Bridging "creativity" and "experience": Insights at 17 Years
• June 2006: Stories: Our 2006 Summer Book Reviews

2005 e-Update Newsletters

• July 2005: Book Reviews for Summer 2005

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