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Browse our case studies and you might discover situations that are similar to challenges faced by your business. See how we met those challenges and helped our clients, then contact us to let us help you "Find a Better Way." New case studies are added several times per year, along with our quarterly reports and open topics about business as part of our e-Update newsletter. Sign up now to receive our free monthly business newsletter.
- October 2009
- They Wanted BlackBerrys...And Then What? — Overhauling Job Quoting with Process Standardization and New Technology
What happens when the right technology is implemented?
- July 2009
- Time to Value — Developing and Unifying Applications to Support a Call Center
How this client quickly converted receivables into cash.
- March 2009
- Great People + Manual Process + Questionable Technology = Poor Results — Improving Data Integrity and Management Analysis by Integrating Systems
How an integration project provides high value-added management analysis, helping stakeholders make better business decisions.
- October 2008
- It Only Looks Easy — Marking the Trail for Process and Technology Improvements
How we helped this client jump-start the development of a new application by clarifying their executives' vision and planning implementation steps.
- July 2008
- Putting the Customer First — Improving Customer Satisfaction with Electronic Billing Statements
How our business review of a key process made it easier for customers to pay our client.
- March 2008
- K.I.S.S. — Developing a Fast and Simple Call Logging and Tracking System
How one client decided to quickly solve their call logging and tracking problem with a low-cost custom application.
- October 2007
- Build vs. Buy vs. Both — Designing and Managing Business System Customizations
How one company chose to improve their business through business system customizations — with remarkable results!
- July 2007
- Stopgap — Streamlining a Sales Order Entry Process
How a custom application allowed this client to efficiently handle an anticipated increase in sales and reduce rework by Customer Service.
- March 2007
- Helping a Business Owner Work On The Business
How one business owner benefited from working "on the business," not just "in the business."
- July 2006
- Turning "tech speak" to "business use" — Using Web Services to Deliver Information to Mobile Devices
How SOA and web services delivered on the promise of rapid application development, providing this client with the a cost-effective way of getting information.
- April 2006
- Business Analytics Gets Down to Business — Integrating Multiple Data Sources to Analyze and Reduce Inventory Levels
How our technology analysis for this client resulted in changed processes that quickly yielded signficant financial results.
- November 2005
- Assessing the Systems Environment to Identify Business Risks
How we helped a company reduce its risk of compromising sensitive data.
- August 2005
- Sometimes Simpler is Better — Using the BlackBerry Platform to Improve Tenant Service
How this client leveraged BlackBerry and other business system technology to make company representatives more effective "on the road."
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- This company's business operatinos systems focused on planning service revenues and controlling payroll-related costs. As a result, little attention had been paid to the $1.2 million central inventory required to support the staff at many distributed locations. Management suspected that inventory levels could be reduced, without jeopardizing availability levels. There was, however, no single information source containing inventory quantities, usages, and costs.
- Read how we developed an inventory management policy that was easy to implement that helped this company maintain high levels of product availability while reducing inventory.
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