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Business System Design & Customization

Goal...

Our goal for System Customization projects is to tailor an existing system to the unique needs of a client.

Key Features...

• Understanding the unique business needs of a company that are not covered in the existing system.
• Designing system customizations to meet unique business needs, while not compromising the existing system's base functionality.

Deliverables and Approach...

These may vary, depending on the type of project and our level of involvement:

• Definition of the unique business requirements and desired system features.
• Functional design to implement these requirements and features.
• Technical specifications that translate the functional design into high-level program descriptions for software development.
• Development of appropriate software that tailors the system to the unique client needs.
• Management of the software development process.

Plan

• Identify and meet with project stakeholders and team members.
• Prepare project plan, timeline, and budget.

Analyze

• Understand and document the unique business requirements that are not met by the existing system.
• Review the file and table layouts for the existing system, and discuss with system vendor, to determine the technical approach for customizing the system.
• Prepare functional design — including mockups of menus, screen layouts, and other key features — to show users how their needs will be addressed.

Design

• Plan the overall customized program structure.
• Define the technical specifications to cover the customized functions.
• Develop detailed scenarios to be addressed while building and testing the system customizations.

Build & Test

• Develop the custom features in small units, and review these with client personnel.
• Perform unit testing to ensure that the module is working properly.
• Perform system testing to ensure that all the modules work together and meet the overall requirements.

Implement

• Put the custom software into production.
• Support the implementation by being on site.

Review

• Conduct post-implementation review with users.
• Resolve issues.

How we work with you...

Customization projects are performed by a consultant — or a consultant team — who understands the many complex activities required to successfully customize a system, while still allowing for upgrades to the base system.

Our goal is to become a valued member of your team — working with your people and your business to help you accomplish your goal of an efficient and effective system design and customization.

Results and Benefits...

• Tailor systems to your unique business needs.
• Increase productivity by eliminating the need for awkward workarounds.
• For projects affecting customer service or customer-facing systems, can provide a competitive advantage to enhance customer satisfaction.

For Further Information...

To discuss whether this service could benefit your business, please call us at 336.297.4200 to schedule a no-obligation consultation.