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Business Systems › Business System Design & Customization

Our goal for System Customization projects is to tailor an existing system to the unique needs of a client.

Key Features
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  • Understanding the unique business needs of a company that are not covered in the existing system.
  • Designing system customizations to meet unique business needs, while not compromising the existing system's base functionality.
Deliverables & Approach
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These may vary, depending on the type of project and our level of involvement:

  • Definition of the unique business requirements and desired system features.
  • Functional design to implement these requirements and features.
  • Technical specifications that translate the functional design into high-level program descriptions for software development.
  • Development of appropriate software that tailors the system to the unique client needs.
  • Management of the software development process.

Our approach flow to business systems design and customization

Plan

  • Identify and meet with project stakeholders and team members.
  • Prepare project plan, timeline, and budget.

Analyze

  • Understand and document the unique business requirements that are not met by the existing system.
  • Review the file and table layouts for the existing system, and discuss with system vendor, to determine the technical approach for customizing the system.
  • Prepare functional design — including mockups of menus, screen layouts, and other key features — to show users how their needs will be addressed.

Design

  • Plan the overall customized program structure.
  • Define the technical specifications to cover the customized functions.
  • Develop detailed scenarios to be addressed while building and testing the system customizations.

Build & Test

  • Develop the custom features in small units, and review these with client personnel.
  • Perform unit testing to ensure that the module is working properly.
  • Perform system testing to ensure that all the modules work together and meet the overall requirements.

Implement

  • Put the custom software into production.
  • Support the implementation by being on site.

Review

  • Conduct post-implementation review with users.
  • Resolve issues.
How We Work With You
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Customization projects are performed by a consultant — or a consultant team — who understands the many complex activities required to successfully customize a system, while still allowing for upgrades to the base system.

Our goal is to become a valued member of your team — working with your people and your business to help you accomplish your goal of an efficient and effective system design and customization.

Results & Benefits
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  • Tailor systems to your unique business needs.
  • Increase productivity by eliminating the need for awkward workarounds.
  • For projects affecting customer service or customer-facing systems, can provide a competitive advantage to enhance customer satisfaction.
For Further Information
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To discuss whether this service could benefit your business, please call us at 336.297.4200 or send us an e-mail to schedule a no-obligation consultation.

Call Us for a No-Obligation Consultation

Think your business could be running better? You're probably right — we'll help you figure out where to begin.

Improving processes and using technology to help people deliver more results. That's what we do.

Call 336.297.4200 or click here to contact us online.

Examples of Our Business Systems Projects

  • Build vs. Buy vs. Both: A Case Study: Designing and Managing Business System Customizations
    How one company chose to improve their business through business system customizations — with remarkable results!
    Read more »
  • ERP System Rollout
    Managed the cutover of this company's manufacturing facility to a new ERP system, minimizing operational disruptions while accommodating the annual audit of physical inventory.
  • Estimating Software: Designing and Managing
    Continued to define requirements for, and oversee the development of, an estimating system for this construction-related contractor, enabling programming and testing to be done efficiently, while allowing managers to respond quickly to prospects in the competitive commercial construction environment.
  • System Modifications for New Offshore Plant
    Worked with client personnel to research and resolve post-implementation issues for systems modifications to support a new offshore plant, providing quick issue resolution as this business-critical plant moved from pilot-production mode to full-scale production.