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To increase the effectiveness and efficiency of a business activity through process improvement or reengineering, including better use of technology.
This service can also include the management of changes and actions needed for improvement.
Business Process Review and Improvement services will be performed by professionals:
- Experienced in a variety of industries and business processes,
- Who understand the impact of technology, systems, and applications, and
- Can provide objective evaluations of a process and recommendations for change.
Business Process Review and Improvement services will deliver:
- A clear understanding of processes to be reviewed and your desired goals and timelines.
- Identification of opportunities for improvement.
- Recommendation for actions and changes needed to achieve results.
- Implementation of changes to include a plan, process, and timeline.
Plan
- Meet with process stakeholders to understand goals and objectives.
- Determine desired results, benefits, and timeline.
- Prepare a project plan to define the timing of tasks.
Analyze
- Conduct interviews with staff responsible for managing, performing, or using output from the process.
- Understand and document current processes, focusing on information workflows and data inputs and outputs.
- Obtain copies of hardcopy, electronic, or other documents used in the process.
- Collect or estimate cost, cycle time, and business value measures.
- Determine the nature and frequency of errors in the process.
Evaluate
- Determine key process steps or "touch points" which most impact efficiency and effectiveness.
- Evaluate various process improvement options, including simplification, error-proofing, standardization, and automation.
- Estimate the effect of various options on the cost, cycle time, and quality of the process.
- Recommend improvement options and related improvement targets.
Identify
- Identify areas for improvement.
- Document specific business activity and technology changes required to support improvement.
- Establish performance measures to track progress toward process improvement targets.
Implement
- Plan and manage actions and changes needed to realize improvement.
- Review results.
- Resolve issues.
Business Process Review and Improvement projects are performed by a consultant or consultant team who understands business concepts and processes, and ways to optimize the use of technology.
Our goal is to become a valued member of your team — working with your people to understand your business and help you achieve greater efficiency and effectiveness through Business Process Review and Improvement.
- Reduces or eliminates unnecessary and manual steps in a process.
- Reduces work cycles and timelines required to complete a process.
- Provides the basis for standardization where similar processes exist.
- Supports quick identification and implementation of process improvements and the resulting benefits.
- Reduces or eliminates demands on client staff time to identify and implement improved processes.
To discuss whether this service could benefit your business, please call us at 336.297.4200 or send us an e-mail to schedule a no-obligation consultation.
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